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position title: customer service representative
location: fort worth, texas
position id: 6021

 

Summary:

Responsible for managing day-to-day activities as well as maintaining and enhancing relationships with a limited number of key accounts.

 

 

RESPONSIBILITIES:
  • Handle all aspects of customer service, including entering, tracking, and releasing orders for production and shipment.
  • Communicate and coordinate with cross functional departments such as sales, quality, purchasing, estimation, production, and accounting to ensure customer satisfaction. Possess complete ownership for customer success.
  • Develop and maintain strong relationships with customers to ensure clear communication and exceed customer needs and expectations.
  • Initiate the RFQ process and assist Global Account Manager in processing them in an accurate and timely manner.
  • Review customer technical drawings and learn to offer ideas and concepts to improve part presentation, alternative material options and options for testing parameters.
  • Have a drive to learn the technical side of our materials, our processes, and our customer’s applications.
  • Follow up on quotes directly with the customer and/or through Global Account Manager.
  • Conduct online customer meetings when applicable and be able to resolve issues and offer solutions, demonstrating exceptional problem-solving skills.
  • Initiate formal customer complaints and investigate alongside the quality department.

 

 

QUALIFICATION REQUIREMENTS:
  • Minimum of 5 years experience in customer service or account management.
  • Ability to multitask and prioritize tasks effectively in a fast-paced environment.
  • Proficiency in Microsoft Office and ERP systems.
  • Proficiency in mathematics and ability to convert between various units is a must.
  • A technical background and ability to comprehend material science principals and grasp the physical properties of these materials is a plus.
  • Previous experience in the Automotive Industry working with Tier One customers is preferred but not required.
  • Familiarity with industry Quality Standards (ISO, IATF, VDA, etc.) is a plus but not required.

 

 

EDUCATION AND/OR EXPERIENCE: 

Associate’s degree (A.A.) or equivalent from two-year College or technical school; or one year to two years related experience and/or training; or equivalent combination of education and experience.

 

 

Benefits:
  • Competitive Salary
  • Profit Sharing Bonus – paid Quarterly – equivalent to a minimum of 10% of salary
  • Health, Dental, Vision, and Life Insurance
  • 401(K) Plan with company match
  • Computer

 

 

About Us:

We are an ISO 9001:2015 and ISO 13485:2016 certified global leader in manufactured pressure sensitive adhesive tape and thermal management materials for customers in the electronics, automotive, and medical industries.  Our products are used in many industries including medical device, industrial, and electronics industries.

 

 

If you are interested in this role, please send your updated resume to angelo@centraljobs.com or call directly at 440-772-6165.

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