Position title: Customer service rep

location: Monticello, Indiana

position id: 5962

Job Description

• Serves customers by providing product and service information and resolving product and service problems.
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.
• Receiving and confirming purchase orders
• Coordination with production and purchasing to confirm order release dates and relay that information to customers
• Participate in customer meetings and video conference calls
• Inside sales when customers need guidance for best fit product
• General customer support
• Answer calls and emails from customers

Experience

• 1-3 years of sales or customer service experience in a manufacturing company
• Must be Microsoft Office fluent, specifically Excel and Outlook
• Professional and polite phone skills, proper grammar
• A self-starter who can effectively work with in a strong team culture
• Coordinate orders with production / operations management
• Attend periodic sales and material training

Benefits

• Competitive Salary
• Profit Sharing Bonus – paid Quarterly – equivalent to a minimum of 12 weeks of base pay annually
• Health, Dental, Vision, and Life Insurance
• 401(K) Plan with company match
• Computer
• Cell Phone

About the company:

We are an ISO 9001:2015 and ISO 13485:2016 certified global leader in manufactured pressure sensitive adhesive tape and thermal management materials for customers in the electronics, automotive, and medical industries.  Our products are used in many industries including medical device, industrial, and electronics industries.

If you are interested in this role, please submit your resume to our website, or send to angelo@centraljobs.com