Position title: Key account manager
location: Anywhere in the US
Position id: 5901


Job Summary
Main goal of the position:

•Ensure and expand turnover and profitability (RAI) with the assigned key Accounts
•Establish relationship with new strategic accounts
•Ensure customer satisfaction and continuity of business.
•Global coordination of price requests and pricing levels within the key account team.
•Coordination of activities within the key account. The KAM assures uniform information level with the contact persons throughout the various organizations and creates added value according to the established individual key account strategy.
•Develop new accounts through cold calling, trade shows, contacts, etc.


Main tasks of the position:
  • The KAM takes responsibility for the accounts assigned to him.
  • The KAM is responsible for complex customer and price structures
  • Organizational set-up.
  • Relationship management (organization of process, decision making structure, decision maker and process).

•Bring information on customer requirements and optimization potential to the company, derive a strategy from it together with the VP of Sales and Business Development North America(Reporting).
•Design and improve the performance of the company (quality, service, price) according to the requirements of the key account. Take company goals into account in doing so.
•Create concepts and customer development plans, realize them, take customer and company strategies into consideration
•Continually analyze customer turnover and profitability (Gespack), use this to continually optimize the key account.
•Aliment the R&D and Marketing Organization with relevant information to further develop our added value proposition
•Coordinate company-wide offers and contract negotiations within our company and with other divisions if applicable
•Commercial support of product qualification and process optimization processes together with the R&D and Product Development


•The KAM is the primary contact for the allocated customers.
•The KAM is to be involved in all decisions which have an effect on the allocated customers (access to pre- and post-calculations).

The KAM decides, based on the company strategy and together with the Global Sales Director and corresponding Plant Manager on:

•Customer concepts (volumes, turnover, results, investments, planning and forecast).
•Use of products in consultation with the technical departments.
•Prices (lead price negotiations)
•Involvement of third parties, especially experts from our own company but also external consultants.
•Selection of production locations depending on prices, capacity and technical capability.


•The KAM is, in accordance with the company strategy, responsible for the conception of suitable strategies and actions to develop turnover and profit margins.
With that he/she carries the responsibility for:
•Achieving targets such as turnover, gross margins and relative market shares.
•Implementing actions to achieve these targets.
•Developing customer budgets (turnover, profit margin, investments).
•Keeping the information informed about key account related activities via Customer Visit Reports and Sales Funnel Management.
•Active participation in innovation programs.
•Leading and updating customer information systems including market and competitor information. Key Performance Indicators:
•See yearly target agreements

Requirements (qualification, experience):

•Strong negotiation skills. The KAM is capable to deal with different cultures, background and business environments
•Excellent English (spoken and written) fluency needed.
Other languages skills needed depending on the customer
•Internal and external networking capabilities
•Able to work within a matrix organization
•Trouble shooting capabilities
•Excellent technical understanding within the Flexible Packaging Industry
•Highest flexibility possible und willingness to travel (> 50% of the time)


If you are interested in this position, please send your resume to angelo@centraljobs.com, or call directly at (440) 772-1015.

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