position title: national accounts manager
location: Miamisburg, ohio
position id: 5994
The National Accounts Manager leads the commercial and account management functions for a
defined list of large strategic North American accounts in the organization. There is very high
expectation for growth in these accounts through solutions-based sales support, organizational
awareness and new product development. The role will interact with all levels of management to
influence and lead decision-makers and team leaders. The role is to define, lead, direct,
coordinate the company’s strategy and execution for the account, working with and through lines
of business, global regional production sites and leadership. Teamwork with North American &
global divisions is of paramount importance as is the ability to work well with respected
executive leaders for each customer. This position will be a member of the Executive Leadership
Team for GLM North America.
Essential Duties and Responsibilities:
Account Management: Manages the daily sales activities including customer response,
quote follow-up, opportunity management and claims process
Value Added Selling: Combines internal core technologies and external customer needs
to create added value selling opportunities
Cross-Functional Leadership: Lead the company, both in N. America & globally where
appropriate to the single voice of the customer ensuring seamless execution of current &
Support of Reps: Works with local territory representatives to cover tactical and
executional customer programming
Product Knowledge: Expert at key customers’ verticals while maintaining appropriate
product and industry knowledge
Commercial Leadership: Assists salespeople, customer service, and manufacturing to
solve problems and implement improved inter-company processes to satisfy customer
Price Management: Assists marketing team in price management ensuring competitive
pricing, product mix & profit within key customers
S&OP: Develops and implements accurate sales forecasts and participates in scheduled
Planning: Develops the long-term strategy and annual strategy plans for assigned
Communication: Develop & lead sales presentations ensuring the message being
communicated to customer is relevant, solution-driven & on-target
Presentations: Leads sales & marketing presentations ensuring the message being
communicated to customers is on target
Travel: 70%. Travels to key decision makers & with sales representatives to meet customers to
develop new opportunities and provide product & service training
Technical Support: Educates technical team on key customers CTQ necessary to drive
seamless relationship allowing company to capitalize on new opportunities
Governance: Develop & own supply agreements, customer specific stocks, rebate offers
& other customer vehicles ensuring cross-functional alignments & corporate policies are
Reporting: Provide weekly & monthly reports of key customer activities, opportunities &
forecasts vs. plans
To perform this job successfully, an individual must be able to perform each essential duty
Education and/or Experience:
• Relevant experience in lieu of education requirements.
• Minimum High School Graduate but prefer some Business Related College courses.
• 5 years of experience, minimum, in a manufacturing leadership role.
• Ability to multi-task and solve problems.
• Professional, organized, diligent and a logical thinker.
• Proficient in Microsoft Office Suite and other computer based applications including
• Excellent interpersonal skills with the ability to lead, motivate and develop a team of
• Good communication skills and the ability to communicate with multiple levels of
organization from production floor to management
Ability to apply common sense understanding to carry out detailed and involved written or oral
instructions. Ability to deal with problems involving a few concrete variables in standardized
The ability to recognize and evaluate technical issues and limitations is required. The ability to
define and manage expectations is critical. The ability to make sound decisions and actions is
Ability to access risk associated with product compliance and regulation and awareness of when to
communicate changes to risk.
The physical demands described here are representative of those that must be met by an employee
to successfully perform the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit, stoop, reach,
bend, stand; walk, pull, push, grasp, talk, hear, see, and lift up to 25 pounds. Steel toe shoes and
safety glasses are required at times. Specific vision abilities required by this job include close
vision such as reading handwritten and or typed material and having the ability to stay focused.
This job has no current has no supervisory responsibilities, however, as the company grows with
National Accounts, we do expect to hire additional commercial resources that will report to this
This job description in no way states or implies that these are the only duties to be performed by
the employee(s) incumbent in this position. Employees will be required to follow any other jobrelated instructions and to perform any other job-related duties requested by any person
authorized to give instructions or assignments. All duties and responsibilities are essential
functions and requirements and are subject to possible modification to reasonably accommodate
individuals with disabilities. To perform this job successfully, the incumbents will possess the
skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude
individuals who pose a direct threat or significant risk to the health or safety of themselves or
others. The requirements listed in this document are the minimum levels of knowledge, skills, or
abilities. This document does not create an employment contract, implied or otherwise, other than
an “at will” relationship.
If you meet the qualifications, and are interested, please send your updated resume to email@example.com or call directly at 440-681-2625.